Loyalty Points Returns, Exchanges, and Adjustments

Overview

Returns and exchanges can impact your points balance, but we’ve made it simple. This guide covers how your points are affected when you make changes to an order and what to expect if you redeem or earn points during the process

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What Happens to My Points?

• What happens to my points if I return or cancel an order for an online purchase?

  • If you earned points, those points will be removed when the return is processed.

  • If you earned points for an order and then canceled it, they will be removed upon cancellation. Note: Since points are only awarded after an order ships, if the cancellation happens before shipment, you may not see any points adjustment at all.

  • If you used points on the order, your points will be returned to your account with their original expiration date. 

• Will the points be deducted in real-time for in-store returns? 

  Yes, your points should be deducted nearly in real-time when returning in-store. 

• Can I go negative in points? 

  No. The system will never show a negative balance. If your return exceeds your earned points, your balance will reset to zero. 

• What if I exchange an item? 

  Points are deducted when the return is processed and then added back for the new item after it ships. 

• If I return something from a double-points promotion, what happens? 

  The same number of points earned during the promotion will be deducted. 

• Can I redeem my points for the cash equivalent of my reward?
  No, points cannot be exchanged for cash. 

• I checked out as a guest can I still get points?

  To earn Red Tab™ points, customers must be signed into their account at the time of purchase. Points are automatically added after you check out if your account is recognized.

  If you checked out as a guest, points won’t be applied to your order. In most cases, we’re not able to add points after the fact. 

  Tip: Make sure you're logged into your Red Tab™ account before completing any purchase (online, in-store, or in-app) to ensure your points are applied correctly.

• What happens to my points if I apply them for a discount but don’t complete my purchase?

  If you redeem points for a discount but do not complete your purchase, the points will remain in your account.

  Note: Simply clicking “Apply” does not redeem your points. You can remove the reward from your cart at any time by selecting “Undo” or “Remove.” Your full point balance will still appear on your Red Tab™ Rewards page until the purchase is completed.