Third Party Purchases

Introduction and Overview

Customers around the world love Levi's® products, and many choose to purchase them through third-party platforms like Amazon and other online marketplaces. It's essential to understand that Levi's® and these third-party sellers operate independently. This article clarifies the relationship between Levi's® and third-party sellers, answers common questions, and guides to help you navigate issues related to orders placed on such platforms.

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FAQ: Questions About Levi's® Orders Through Third-Party Sellers

We understand that you might have questions about Levi's® products purchased from third-party sellers, including Amazon. Here’s everything you need to know about shopping for Levi's® through these platforms and how it differs from shopping directly with us.

Q: Are Levi's® products from third-party sellers authentic?

A: While some Levi's® products sold by third-party sellers are authentic, Levi's® does not manage or oversee these sellers. To guarantee authenticity, we recommend shopping directly on levi.com or at authorized Levi's® retailers. Be cautious when purchasing from third-party sellers, as product authenticity cannot always be verified.

Q: Can Levi's® help with issues related to my order from a third-party seller?

A: Since third-party sellers operate independently from Levi's®, we are unable to assist with issues such as returns, refunds, or exchanges for purchases made through their platforms. Each seller manages its sales, return policies, and customer support. For assistance, please contact the seller directly.

For Amazon-specific purchases, you can reach out to Amazon's customer service through this link: Amazon Customer Service.

Q: I received a Levi's® product from a third-party seller that is damaged or defective. Can I get a replacement or warranty support?

A: If your item arrives damaged or faulty, return it to the seller following their return policies. If the item is confirmed to be an authentic Levi's® product and is outside the return period, the Levi's® warranty will still be honored. You can reach out to us directly for warranty support.

Q: Why does Levi's® not assist with orders from third-party sellers?

A: Levi's® and third-party sellers, including Amazon, are separate entities. While we value all Levi's® customers, we do not control or manage sales through third-party platforms.

Here are a few reasons we cannot assist with these orders:

• Order Privacy and Security: Third-party platforms protect customer data and order details, meaning Levi's® does not have access to your transaction information.

• Separate Policies: Each platform manages its own return, refund, and exchange policies, which may differ from Levi's® policies.

• Third-Party Sellers: Many Levi's® products on third-party platforms are sold by independent sellers, not directly by Levi's®. This means we cannot verify the authenticity or condition of products sold through those channels.

We recommend contacting the seller's customer support for any questions or concerns about your order.

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Quick Tips for Shopping Levi's® Products

• For Authentic Levi's®: Visit levi.com or a Levi's® retail store.

• Need Help with a Third-Party Order? Reach out to the seller's customer support for all inquiries.