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Sometimes, you just need to talk to someone. If you'd like to connect with our customer service team, here are your options: Live Chat: Start a chat with us — available 7 AM to 7 PM PST, daily ...

Providing individuals with disabilities access to our products and services, including through an accessible website and mobile app, is important to us. If you are having trouble using parts of our...

Our Commitment At Levi Strauss & Co., we’re committed to making our digital experiences inclusive and accessible for everyone. We design the Levi’s® website and mobile Apps in Europe with accessibi...

All gift cards purchased online or in-store are not able to be returned or refunded. We are sorry for the inconvenience. 

Here at Levi’s® we want to ensure that our products' quality, style, and fit are meeting our customer's expectations. If you placed an order with us we would love to hear from you. With your qualit...

At Levi's®, we understand how frustrating it can be when you find an item you love but it's out of stock. That's why we're excited to offer Pre-Order Back Order on Levi.com, allowing you to order i...

In this article, we will explain what an "auth hold" is and how it may affect your experience when using our services. An "auth hold" (short for "authorization hold") is a common practice used by m...

At Levi’s®, we take pride in creating durable jeans that last long. But taking care of your denim is a shared responsibility. Washing and caring for your jeans correctly can help extend their lifes...

At Levi's, we understand how important it is to keep you informed about your orders. That's why we now offer SMS notifications that deliver real-time updates on your order's status. This guide will...

If your order tracking shows as delivered, but you have not received your package, follow these steps: Wait for 72 Calendar Hours: If it's been less than 72 calendar hours from the delivery noti...